Customer Success & Support Center

Looking for support on Tailwind 5 (Express, Express Plus, CMS)? Click here.

Setting Up a Carrier Portal

Last Updated: Jan 24, 2018 05:15PM PST

 

A Carrier Portal is a tool that allows you to provide your Carriers with limited visibility to the parts of your Tailwind database that directly relate to your business with them: available loads, Shipments you have Dispatched to them, and active and historical information concerning any Bills owed to them. An active Carrier Portal allows for quicker communication between you and your most trusted Carriers, building stronger and more efficient business relationships.

You can provide a Carrier Portal login to any contact associated with any Vendor record set to type ‘Carrier’ in your database. This means that a carrier could have more than one login, allowing each of their Contacts to log-in separately.

 

Setting Up a Carrier Portal User

To create a login for one of your Carriers, start by navigating to the Carrier record in question, via the Vendors list.

Once you have opened the Vendor record, find the Contact who you want to create a login for, and open their record. Click on the 'Full Details', then the 'Edit Record' button.

In the Contact record, fill in the 'Portal Username' and 'Portal Password' fields with the login information for your portal user. Keep in mind that no two contacts can have the same portal username throughout your entire database. Click “Save” when you are done.

(Note that if there is no Contact record for the Vendor, you will have to create one.)

[fig 3. Email Portal Credentials]

Now that the portal login credentials have been saved, you will see an option to “Email Portal Credentials” at the top of the contact record. Provided the contact has a valid email address, this button will allow you to send them the login information so that they can then access the carrier portal and login, using the credentials you have created.

 

In the Carrier Portal - What Can They See?

Once a portal user has been created, they will then have access to the following areas within the Carrier Portal:

The Available Loads section lists all advertised quotes and orders from your Tailwind database, where the pickup date has yet to pass. This section is designed to allow the portal users to reach out to you with their rate on that mooted movement of freight.

The Active Dispatches section shows all dispatches assigned to the portal user’s carrier record. This is where the user can print load confirmations and upload PODs once freight has been delivered.

The My Receivables section is a list of all bills from your Tailwind database that have are owed to the Carrier in question. This is where they can reconcile their own accounting information, to see what is still owed to them by your company, as well as view historical Tailwind bills that have been paid. They can also view any payments have been made towards these Bills.

 

Related Articles

We have also created an article for your Carriers about how to use their portal. We recommend you read the article as well, so you are better able to assist them with any questions they have about the portal.

Contact Us

New Features & Updates

On-Demand Training

Remote Support

2687578da05e8ef441d1c0a040321e40@tailwind.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete